Privacy Policy

Last updated: January 2024

Look, we get it - nobody really enjoys reading privacy policies. But we figured if you're gonna trust us with designing your building, you should probably know how we handle your information. So here's the honest rundown without all that legal mumbo-jumbo.

What We Actually Collect

When you reach out to us or work with us, we'll collect the basics:

• Your name, email, phone number - y'know, so we can actually get back to you
• Project details you share with us during consultations
• Site visit notes and architectural assessments we create together
• Payment and billing info if we're working on a project
• Website usage data - pretty standard stuff like IP addresses and browser types

How We Use Your Info

We're architects, not data miners. Here's what we do with your information:

• Respond to your inquiries and keep project communication flowing
• Create proposals, contracts, and all the paperwork that comes with architecture projects
• Send project updates, sustainability reports, and occasional industry insights
• Improve our services based on client feedback and project outcomes
• Meet legal and regulatory requirements for architectural practice in BC

Who Gets to See It

Your info stays pretty locked down. We won't sell your data to anyone - that's just not our style. We might share certain details with:

• Engineering consultants and contractors we partner with on your project
• Municipal authorities when we're submitting permits and applications
• Our accounting firm for invoicing and tax purposes
• Legal advisors if there's ever a dispute (hopefully never, but gotta cover the bases)

Keeping Things Secure

We take data security seriously. All project files are stored on encrypted servers, emails are secured, and our office has proper physical security measures. We're not Fort Knox, but we've got solid protection in place. That said, no system is 100% bulletproof, so we can't guarantee absolute security - just our best effort.

Cookies and Website Stuff

Our website uses cookies to remember your preferences and track how people use the site. Nothing creepy - just helps us understand which pages are helpful and which ones need work. You can disable cookies in your browser if you want, though some features might not work as smoothly.

Your Rights

Under Canadian privacy law (PIPEDA), you've got some solid rights:

• Ask to see what information we have on you
• Request corrections if something's wrong
• Withdraw consent for marketing emails anytime
• Request deletion of your data (within legal limitations - we have to keep some records for regulatory compliance)

How Long We Keep Stuff

Project records stick around for at least 7 years after project completion - that's required by the Architectural Institute of BC. Marketing contact info gets purged if you haven't engaged with us in 3 years. We're not hoarders; we just keep what's necessary.

Third-Party Links

Our site might link to suppliers, manufacturers, or other resources. Once you click through to their sites, our privacy policy doesn't apply anymore - they've got their own rules. We try to only link to reputable sources, but do your own homework too.

Changes to This Policy

Sometimes we'll need to update this policy - maybe laws change, or we add new services. We'll post updates here and note the date at the top. For major changes, we'll shoot you an email if you're an active client.

Questions or Concerns?

If you've got questions about how we handle your information, or if you want to exercise any of your privacy rights, just reach out. We're happy to chat about it - transparency is kind of our thing.